Office Information
for Melrose Park Pediatrics

From infancy through young adult years, we will provide your child with quality healthcare, compassion, education, and support. Our team is committed to helping children achieve their optimum level of health and well-being. Below you will find helpful information about our office and answers to frequently asked questions.

Appointments

We are currently accepting new patients. Please call our office at 708-450-9700 to schedule an appointment. Once you make an appointment at our office, that time will be reserved for your child. If, for some reason, your child is unable to keep their scheduled appointment time, please call us with 24-hours notice to reschedule.

What to Bring to your First Appointment

In order to provide prompt treatment to your child, please be sure to bring the following when you come in for their initial visit:

  • Any medical records pertaining to your visit
  • Immunization Records
  • Insurance Information/Card

Please arrive 15 minutes before the scheduled appointment time to fill out necessary paperwork. If you would like to complete the paperwork prior to your appointment, you may print and fill out the appropriate forms found below.

Insurance

We accept most private insurance plans, Medicaid, and KidCare. Our office staff will file any necessary claims and work to get you the maximum amount of benefits allowed by your plan. If you have any questions about your insurance plan, feel free to call us so we can help you.

Payment

Payment is required at the time services are rendered, unless other arrangements have been made. For your convenience, we accept cash, personal checks, MasterCard, Visa and Discover.

Forms

Below you will find our new patient forms. Feel free to print and complete the forms before your child's first visit with us. While we do not require that you complete this paperwork prior to visiting our practice, this will save you and our staff time when you bring your child in for their appointment.


About Scheduling

Do you take walk-ins?

We request that you call to make an appointment for your child. If you come without an appointment, we will try to work you into the schedule. Your child will be seen after patients with scheduled appointments. If your child is ill, it’s best to first call to speak to a staff member.

Do you do sick and well appointments at certain times of the day?
No. We take appointments for both sick and well children all day.

How far out do you book appointments?
Approximately 3 months.

How long must I wait for an appointment for a sick child?
We see sick children the same day that you call if the severity of the illness necessitates immediate care.

Can I speak to a physician before my child is born?
Yes. A phone interview with a doctor can be arranged. At that time, we will answer any of your questions. An information packet will be sent to you if requested.

What is the schedule for well-visits (check-ups)?
We will see your infant at 1-2 weeks and then monthly up until 6 months after which we schedule visits approximately every 3 months: 6, 9, 12, 15 and 18 months, 2 years and 3 years; then once a year. In addition, we recommend that your child receive the annual influenza vaccine. We also make this available to adult family members for a nominal fee.

What years are school physicals mandatory?
Before the following grades: Pre-school, kindergarten, 6th and 9th grades.

Do teenagers need to come in for physicals every year?
Yes. In recommending this, our practice follows the guidelines of the American Academy of Pediatrics. Routine exams are important for screening for conditions such as obesity, scoliosis and depression. This is an opportunity to educate teens, answer whatever questions they may have, and encourage a healthy lifestyle.

Do I need to have my child checked for illness before I travel?
We recommend that you make an appointment if your child has a chronic medical condition such as asthma, or if you are traveling overseas to a country where sanitation is a problem. Certain immunizations may also be indicated.

What age children does your practice see?
We see children up until they are in college.

About the Office Visit

Where can I park?
There is free parking in front of our building.

What forms do I need for my first visit?
Please bring your child’s immunization records and insurance card. If you do not have your immunization records, you must sign an Authorization for Release of Information form and send it to your child’s previous physician. If you would like to complete your Patient Registration and Medical History forms prior to the first visit, you can quickly and easily download them from the Forms page of our web site, or we can send them to you in the mail. Please arrive 15 minutes before your first visit in order to complete the Medical History and Patient Registration forms and enter your child’s information into our system.

When do you expect me to pay my insurance copay?
We require the copayment at the time of your visit. To make your check-out easier, we collect the copay before you see the doctor or physician assistant.

Will my child always see the same medical provider?
Our doctors and physician assistant function as a team to provide care for our patients so there is no need to interrupt or delay care because a certain provider is not available. If, however, you prefer to generally see the same provider, you may schedule your visits accordingly. We do our best to accommodate these requests.

What happens if I arrive late for my appointment?
If you are late for an appointment, we will still see your child, but you may need to wait for those who have appointments and have arrived on time. A $25 cancellation fee will be charged for missed appointments not canceled within 24 hours.

Can my 16-year old come in and be seen by herself?
Minor patients need to be accompanied by a parent or guardian. There may be limited exceptions with prior authorization from the practitioner. Grandparents or babysitters who bring children in for treatment need a written authorization from a parent.

Financial & Insurance Matters

I have a question about my bill. What should I do?
Please call our office at 708-450-9700 during our normal business hours to inquire. Be sure to have a copy of your statement when you call.

About Medical Records, Forms, Etc.

I need a form for daycare, school, camp or sports. How can I get one?
If your child has been seen within the last year, we can prepare a form from our chart for you to pick up. If we have not seen your child in the last year, you will have to make an appointment for a check-up.

How do I get a copy of my child’s medical records?
We must receive a signed authorization to release records. Patients over 18 are required to sign the release themselves. We will release records to specialist physicians at no charge. A $15.00 fee will be charged per medical record (child) to transfer records to other physicians or for additional record copies.

About Medications

Will the doctor call in an antibiotic for my child without them being seen?
No. Your doctor must examine the child and determine and document the appropriate treatment.

ADHD Medications
Children with a diagnosis of Attention Deficit-Hyperactivity Disorder on stimulant medicines require a medication evaluation every 6 months. Between visits, you may request monthly refills by phone with at least 24hrs advance notice. You are required to pick these prescriptions up from the office.